Terms and Conditions

Welcome to Platinum Tower, the premier casino-hotel destination in Melbourne, Australia. Please take a moment to review our terms and conditions for your stay at our luxurious property.

1. Age Requirement:

Guests must be at least 18 years of age to stay at Platinum Tower and utilize the casino facilities. Upon check-in, guests may be asked to provide identification to verify their age.

2. Casino Access:

Access to the casino at Platinum Tower is limited to registered hotel guests and members of our loyalty program. Guests must present their room key or membership card to gain entry to the casino.

3. Responsible Gaming:

Platinum Tower is committed to promoting responsible gaming practices. We provide resources for guests who may be experiencing issues with gambling and encourage responsible gaming behaviors at all times.

4. Dress Code:

Guests visiting the casino at Platinum Tower are expected to adhere to a smart casual dress code. Shirt, shoes, and pants or skirts are required for entry into the casino. Please refrain from wearing offensive or inappropriate clothing.

5. Security:

Platinum Tower maintains a high level of security throughout the property, including the casino. Guests may be subject to security checks upon entry to ensure a safe and enjoyable gaming experience for all.

6. Privacy Policy:

Platinum Tower respects the privacy of all guests and will not disclose any personal information without consent. Guests may review our full privacy policy on our website or request a copy at the front desk.

7. Room Reservations:

All room reservations at Platinum Tower are subject to availability and confirmation. Guests may be required to provide a credit card for reservation security and may cancel their reservation up to 24 hours before check-in without penalty.

8. Check-In and Check-Out:

Check-in time at Platinum Tower is 3:00 PM, and check-out time is 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and additional charges.

9. Room Occupancy:

Each room at Platinum Tower is designated for a maximum occupancy, as stated at the time of booking. Additional guests may be accommodated for an extra fee, subject to availability and approval.

10. Room Amenities:

Platinum Tower offers a range of amenities in each guest room, including complimentary Wi-Fi, mini-bar, bathrobes, and slippers. Guests are responsible for any damage to or loss of amenities during their stay.

11. Housekeeping Services:

Housekeeping services are provided daily at Platinum Tower to ensure a clean and comfortable stay for all guests. Guests may request additional towels, toiletries, or other amenities from housekeeping as needed.

12. Room Service:

Platinum Tower offers 24-hour room service for guests who prefer to dine in the comfort of their room. A full menu of options is available for breakfast, lunch, dinner, and late-night snacks.

13. Parking:

Parking is available for guests at Platinum Tower, subject to availability and additional charges. Valet parking services are also available for added convenience.

14. Resort Fee:

A resort fee may apply to each guest's stay at Platinum Tower, covering various amenities and services provided during the stay. The resort fee will be disclosed at the time of booking and will be charged upon check-in.

15. Changes to Terms and Conditions:

Platinum Tower reserves the right to update or modify these terms and conditions at any time without prior notice. Guests are encouraged to review the terms and conditions regularly for any changes.

Thank you for choosing Platinum Tower for your casino-hotel experience in Melbourne. We look forward to welcoming you and ensuring an unforgettable stay at our luxurious property.